Refund & Exchange
We are responsible for what we sell. https://shethbrothersestore.com offers a simple and easy 5 working days return policy on the customers expense. You can conveniently return any item within 5 days from the date of delivery.
Please do not accept any order if seal is broken/unsealed at the time of delivery.
All returned items must be returned with original packaging and tags in place. Items without tags will not be accepted.
All items purchased from https://shethbrothersestore.com can be returned for a full refund within 5 days from the date of delivery except the delivery charges (as recorded by the shipping provider).
The customer will get refund on the mode of payment they have used.
Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
The packaging should have the original packaging and tags in place.
They should be returned within 5 days from the delivery date.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items.
Customers will have to self-ship the items on their own expense.
Please make sure that the items to be returned are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
Please return your unwanted item for a refund and place a new order.
The Return Process
Online Return / Exchange
You can return an item online at https://shethbrothersestore.com by following the below steps.
To return an item now, click here.
For any other queries, you can speak to our customer care team either by calling on +91 0278 242 0807 (10:30 am to 5:30 pm IST) or by e-mailing at email@example.com.
Please have the below information ready before you call customer care or mention the same in the email:
Order Number / Registered E-Mail Id
To process a return successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with. Make sure that the Return Form is completely filled and dropped inside the packet.
*Return Form is an easy-to-fill form that allows you to return the received shipment to https://shethbrothersestore.com. The Return Form is included in the shipment parcel along with your order. If you have lost your return form, click here to print a new one.
Mention the order details & complete shipping address on the packet as stated below –
Order Number, Product Name & Return Reference Number
*Please read the return policy carefully before returning an item.
The customer will receive a refund in the mode of payment they used to pay.
Terms & Conditions
This Return Policy applies to all items purchased directly from https://shethbrothersestore.com. The policy is subject to change. Hence, please visit our website https://shethbrothersestore.com for the latest policy.