Refund & Exchange
We are responsible for what we sell. https://shethbrothersestore.com offers a simple and easy 5 working days return policy at the customer's expense. You can conveniently return any item within 5 days from the date of delivery.
Please do not accept any order if the seal is broken/unsealed at the time of delivery.
All returned items must be returned with original packaging and tags in place. Items without tags will not be accepted.
All items purchased from https://shethbrothersestore.com can be returned for a full refund within 5 days from the date of delivery except the delivery charges (as recorded by the shipping provider).
The customer will get a refund on the mode of payment they have used.
Once we receive the returned products, a quality check will be performed on the items by our quality team.
This is subject to the return having met the following requirements:
- The packaging should have the original packaging and tags in place.
- They should be returned within 5 days from the delivery date.
- Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items.
Customers will have to self-ship the items at their own expense.
- Please make sure that the items to be returned are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
- Please return your unwanted item for a refund and place a new order.